Refund policy

Last updated: August 4, 2026

We want you to love your order. If something is not right, we will make it right.

Return Window
We accept returns within 30 days of the delivery date. Requests submitted after 30 days will not be accepted.

Eligible Items
To be eligible for a return, items must be unused, unwashed, and in their original packaging with all components included. Items showing signs of use or customer damage are not eligible.

How to Start a Return
Email finehavens@gmail.com with your order number and reason for return. We respond within 24 hours with next steps. Do not ship anything back before hearing from us.

Damaged, Defective or Incorrect Items
If your order arrived damaged, defective, or was the wrong item, we will send a replacement or issue a full refund at no cost to you. Return shipping is covered by Fine Havens in these cases.

Change of Mind Returns
For change of mind returns, the customer is responsible for return shipping costs. Once we receive and inspect the item, your refund will be processed within 3 to 5 business days back to your original payment method.

Refund Processing Time
Refunds are issued within 3 to 5 business days of receiving your return. Depending on your bank it may take an additional 3 to 5 business days to appear in your account.

Non-Returnable Items
Items that have been used, washed, or damaged by the customer. Any item returned more than 30 days after delivery.

Return Address
Our return address will be provided by email once your return request is approved.

Contact
Fine Havens
1295 Eglinton Ave E
Mississauga, ON L4W 3E6
Canada
finehavens@gmail.com